From scripted audits to real-time accountability—how Re-ID and AI are reshaping retail compliance Mystery shopping has long been used to audit retail experiences. It’s episodic, scripted, and often focused on service delivery. But it’s also widely used for compliance checks —confirming whether staff follow protocols, wear safety gear, or meet operational standards. And here’s the problem: Compliance isn’t a checklist. It’s a behaviour. And behaviours happen in real time. 🧠