From scripted audits to real-time accountability—how Re-ID and AI are reshaping retail compliance Mystery shopping has long been used to audit retail experiences. It’s episodic, scripted, and often focused on service delivery. But it’s also widely used for compliance checks —confirming whether staff follow protocols, wear safety gear, or meet operational standards. And here’s the problem: Compliance isn’t a checklist. It’s a behaviour. And behaviours happen in real time. 🧠

For decades, mystery shopping has been the retail industry’s secret weapon—offering snapshots of customer experience through scripted...

Why Age Matters in Physical Store Analytics—and What to Do About It We often hear that physical retail is in decline. But the reality is...

Retail isn’t short on data—it’s short on clarity. As @Sterling Raehtz recently reminded us, legacy metrics can be comforting but...